General terms and conditions of sale

Terms and Conditions of Sale

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These Terms and Conditions of Sale (or "T&Cs") govern all transactions made on the boutique.ffmusique.fr "Plumes & Vies" website and the ffmusique.fr "Ticketing and others" website concerning products sold by the Fédération Française de Musique (French Federation of Music).


By placing an order on the boutique.ffmusique.fr site, you declare that you fully and unreservedly accept these General Terms and Conditions of Sale, which prevail over any other conditions contained in any document. In addition, you must be at least 18 years old and have the legal capacity to place an order on the boutique.ffmusique.fr site. The available digital products and offers are for your personal use.


Customer service contact information:

FFMusique - Customer Service
shop [@] ffmusique.fr
Our customer service teams provide support between
11:00 am to 9 pm from Monday to Sunday (French local time).

By using our products, you confirm that you are a consumer over the age of 18 or endorsed by your legal guardian and an individual who acts wholly or primarily outside of their trade, business, trade or profession.

Product Information

The description of each purchased product is available on its product page. This document may contain additional product-specific conditions, such as estimated delivery dates and times, warranties, after-sales service, and any applicable warranties. Product descriptions may vary depending on the country of delivery. We cannot guarantee that all products will be available for international delivery to all countries.

Steps to place an order:
To place an order for your products on the site, follow the prompts and click the buy button at the end of the ordering process. Once you click on this button, this constitutes an "Order".

Cost of delivery and handling:
The cost of delivery will be indicated in the order process before you complete your order and you confirm your consent to these charges when you submit your order.

View the order:
You will have the opportunity to check your order and make any necessary changes before placing it.

Order confirmation:
We will send you an order confirmation email detailing and acknowledging receipt of the products you have ordered.

Deliverables:
The contract you have concluded with us for the delivery of products only concerns the products confirmed in the order confirmation email we have sent you. We will not be required to deliver any other products that may have been part of your order, unless and until such products are confirmed in an order confirmation email.

Shipping of products:
We will notify you by email when your product is shipped to you. If you have ordered several products, please note that these can be delivered separately.

Acceptance of the order:
We will accept your order and perform our contract when you receive an order confirmation email confirming that we accept your order, or if you have cancelled it in accordance with the provisions below.

Payment of products:
Your credit/debit card will be charged at the time of confirmation of your order.

Rejection or cancellation of the order:
We are not obliged to accept your order and we may reject or cancel it for any of the following reasons: The product you ordered is not available in stock;
If we are unable to obtain authorization for your payment;
Identification of a pricing or product description error;
You do not comply with these terms and conditions (for example, if you are under 18 years of age and we have not received the consent of your legal representative).

Right of cancellation

In the event of termination of your contract (your entire order), you have a withdrawal period of 14 days maximum from receipt of the products concerned to exercise this right.
You have an additional right to return individual products or your entire order up to 90 days after the date of shipment of that order.
Returns must be in their original condition, unworn/unused with original tags and tags.
This right of return does not apply to DVDs, videos, PCs and video games that have been opened, jewelry, products made to your specifications, that have been clearly personalized or that, due to their nature, cannot be returned (e.g. underwear/swimwear that has been worn) or are likely to deteriorate or expire quickly).
To exercise your right of withdrawal, you must inform us of your decision to withdraw by a clear statement, including your name, geographical address, details of the order you wish to cancel and, if applicable, your telephone number and e-mail address.
You can cancel your request by contacting our customer service or using our returns portal. If you decide to cancel, you must return the products to us at your expense within 30 days of such cancellation and we will refund (depending on the method used to pay for the original transaction) the cost of the returned products.
In the event of a total cancellation of your order, this includes delivery costs (with the exception of additional costs arising from the fact that you choose a delivery method other than our standard and cheapest delivery method) and all handling costs.
If you do not cancel your entire order, but only some products in your order, we will only refund the cost of the returned products and we will not refund the cost of delivery or handling charges.
In the event that the loss results from unnecessary handling on your part, we may deduct from the refund the loss in value of any goods delivered.
We will issue the refund no later than 14 days from the day we receive the goods you return to us from you.
You may also terminate your contract if the products are damaged, defective or not as described, in which case we will refund the cost of returning the products.

Delivery of products

Delivery times for international addresses may vary depending on the destination. We undertake to do everything reasonably possible to ensure that all products are delivered within 30 days of entering into the contract with us. If your order has been shipped by us (as confirmed in the shipping confirmation email) but has not arrived within the estimated delivery time, please contact our customer service. Do not hesitate to contact customer service if you have any questions regarding international delivery services.

To the extent of available stocks, we can split the delivery of your order into several parts and deliver them separately, at no additional cost to you. However, delivery of your order may be delayed or prevented for reasons beyond our control, such as material shortages, import delays, or higher-than-expected demand. Delays may also occur due to customs-related processes, such as inspections.

In the event of delays beyond our control, we will endeavour to keep you informed. Delivery time is not considered an essential condition for the delivery of products. However, you will retain all legal rights granted to you by applicable laws.

Taxes, countries outside the European Union

Payment must be made in EUROS.
International credit card providers or banks will determine the exchange rate; If the payment is made in a currency that is not issued by the bank, they may add additional processing or administration fees that the cardholder will be required to pay.
Our delivery costs will be detailed as "delivery" on the delivery and order confirmation pages of the website and in the emails sent by us, after the subtotal value of the goods purchased.

Applicable taxes will depend on your country of residence as follows:

  • EU: If you have made a request for delivery to a European address, the price paid for the product, delivery charges and applicable handling charges will include VAT or equivalent tax in the country where the product is to be delivered, if applicable.
  • Non-EU countries: If you have made a delivery request to an address outside the EU, the products and delivery service will normally be zero-rated and not subject to VAT, but the price paid by you for the products and/or delivery service and/or handling will remain the same as stated on the Website.

If you are purchasing goods within the EU, but request that the goods be delivered to a non-EU country, please note that EU tax provisions still apply to your order. If you reside in the EU, the VAT applied to your order will depend on the country of delivery.
Under the EU VAT regime on distance selling, VAT must be charged for supplies within the EU.

Responsibilities

Our liability for any loss and damage you may suffer is set as follows:

  • We will be liable to you for foreseeable loss and damage caused by us. This applies in the event of non-compliance with these terms and conditions, where we breach this contract or if we fail to exercise reasonable care and skill. It is considered foreseeable that loss or damage will occur if this is evident at the time the contract was concluded or if we and you knew it could happen. In addition, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or that of our employees, agents or subcontractors, as well as liability for fraud, fraudulent misrepresentation or breach of your legal rights in relation to the products. However, your use of the Website is at your own risk. You are responsible for compliance with these terms and conditions and all applicable laws regarding the use of the Site.
  • Except as stated above, the Website, including all information and content made available on it, is provided "as is" without warranty or representation of any kind. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied. In no event shall we or our affiliates be liable to you or any third party for any indirect, consequential, exemplary, incidental, special or punitive damages of any kind. To the fullest extent permitted by law, in no event shall we or our affiliates be liable for any direct damages exceeding the greater of the sums you paid us for products in the twelve months preceding the claim or €100 EUR. Finally, we will not be liable in any way for your failure to provide us with accurate information, such as delivery address, billing address, payment details or email address, including any consequences that may result.

Changes to Terms and Conditions

We grant ourselves the right to make changes to these terms and conditions from time to time. However, these changes will not affect orders that we have already accepted prior to implementation. For any changes to the terms and conditions governing existing contracts, it is imperative that they be recorded in writing and signed by both parties involved.

By using our site, you acknowledge and agree to these terms of use, thereby committing yourself to abide by them. The use of this site implies your full acceptance of these conditions. If you do not agree with these terms, please do not use this site.

These Terms of Use also include the following:

  • Our Privacy Policy.
  • Our cookie policy, which contains information about the cookies used on the site.
  • Our website is made available free of charge.
  • We cannot guarantee uninterrupted availability of the Site or its content, as we may suspend, withdraw or restrict access for business and operational reasons. However, we will endeavour to give you reasonable notice of any suspension or withdrawal.
  • All intellectual property rights in our site and its content belong to us and are protected by copyright laws and treaties around the world.
  • You are prohibited from modifying the hard or digital copies of the materials you have obtained from the site and you must not use any illustrations, photographs, video sequences, or audio sequences separately from the accompanying text. You must always acknowledge our status (and that of any identified contributors) as authors of the content of the site.
  • The use of the content of our site for commercial purposes is prohibited without first obtaining a license from us or our licensors.
  • In the event of any breach of these Terms of Use when printing, copying or downloading our site, your right to use will terminate immediately and you must, at our option, return or destroy any copies of the materials in your possession.
  • The use of our site for illegal purposes is strictly prohibited and any violation may result in the immediate and automatic termination of your right of access, in addition to exposing you to legal liability.
  • You are responsible for ensuring that anyone accessing our site through your internet connection is informed of and complies with these terms of use and other applicable terms.
  • We make every effort to keep the information on our site up to date, but we make no representations or warranties, express or implied, as to the accuracy, completeness and currency of the content.
  • The inclusion of products or services on our site does not guarantee their availability at all times, nor the veracity of the attributes listed. Information on pricing, availability or other product attributes may be subject to change without notice.
  • Links to other third-party sites and resources are provided for informational purposes only and do not constitute an endorsement by us of those sites or the information contained therein. We have no control over the content of these sites or resources.
  • It is strictly forbidden to deliberately introduce viruses, Trojan horses, worms, logic bombs or any other malicious or technologically harmful material on our site. Any attempt to gain unauthorized access to our site or linked servers, computers or databases is obviously prohibited. Attempts to disrupt the operation of the site by denial-of-service attacks will be considered criminal offences under the Computer Misuse Act 1990. In the event of a breach, your right to use our site will be immediately revoked, and we will report any wrongdoing to the relevant authorities, cooperating fully in disclosing your identity.

Links to our site

You have the option to link to our home page, provided you do so in a lawful and fair manner, without damaging our reputation or profiting from it. You must not establish a connection in a way that suggests association, approval or endorsement from us when this is not the case. In addition, links to our site are only permitted on websites owned by you. It is important not to frame our site on another site and links must not point to specific parts of our site outside the home page. We reserve the right to revoke linking permission without notice. If you plan to link to our site or use its content in a manner other than as indicated above, please contact us at: webmaster [at] ffmusique [dot]fr to discuss the details.

Credits

Design and production:

This online store was created using PrestaShop software.

Disputes

Please note that these terms of use, their subject matter and their formation are governed by French law.